Return & Refund Policy

At ISLA Wellness, we stand behind the quality of every product we make. If you're not completely satisfied with your purchase, we're here to help.

Returns

Due to the nature of our products, we are unable to accept returns or exchanges on opened food or dietary supplement items for safety and quality reasons.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at info@wellnessbyisla.com with your order number and photos of the issue. We'll gladly replace the item or issue a refund when appropriate.

Unopened Products

Unopened products may be eligible for a return within 30 days of delivery. Items must be:

• Unopened and unused
• In their original packaging
• In resalable condition

Customers are responsible for return shipping costs unless the return is due to our error.

Refunds

Once your return is received and inspected, we'll notify you of the approval or denial of your refund.

Approved refunds will be issued to your original payment method within 5–10 business days, depending on your bank or credit card provider.

Non-Returnable Items

We cannot accept returns on:

• Opened gummies or supplements
• Gift cards
• Clearance or final sale items

Order Issues

If your package is lost, damaged, or you received the wrong item, please email info@wellnessbyisla.com as soon as possible. We'll work quickly to make it right.